FAQs
Shipping & Delivery
-
Since our products are made-to-order, shipping can take up to 3 weeks. For any questions please email team@amotha.com.
Due to global supply chain challenges, shipping times could be longer than usual.
-
Shipping rates are calculated at checkout.
-
Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.
-
Yes, we offer free shipping for over $200.
-
We do not ship internationally at this time.
Returns & Refunds
-
As a small, independent business we currently do not offer free returns however we are able to offer exchanges and returns for store credit if you opt for either of these two options we will cover the shipping cost of the return.
We’re happy to accept returns of unworn items in their original condition with all original tags attached within 7 days.This excludes jewelry.
🌸 Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Made-To-Measure items cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
🌸 To initiate a returns please complete the following step:
1. Email us at team@amotha.com.
2. Print the return shipping label that you will receive by email.
3. Send all items back to us using the label provided.
Items returned must be in their original condition and packaging.
If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo directly to team@amotha.com.
Once a return has been received and accepted, amotha will arrange for a refund back to the original payment method. Please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.
Please check our Terms of Service for more information. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
We are able to offer exchanges and returns for store credit if you opt for either of these two options we will cover the shipping cost of the return.
-
We can change or cancel an order so long that it has not been shipped yet. Please contact team@amotha.com and we will do our best to accommodate your change.
jungle rewards
-
Jungle Rewards is our loyalty and rewards program! By joining, you can earn aCoins (points) every time you shop amotha, or for other things like following us on social. More info is available here.
-
Anyone is eligible to join, and it's free to sign up. Plus, you get 10 aCoins just for signing up. Go here to get started
-
Your Jungle Rewards account is tied to your amotha account, so you can use the same email and password that you used to log into amotha. Remember, it is possible you shopped with us in the past & checked out as a guest & didn't create a amotha account. It's all good! You can create one now. Forgot your password? You can reset it too!
general Faq
-
We're always looking for new brands to partner with. Please send us an email to team@amotha.com with information about your brand to explore opportunities.
-
We're always looking for new partners! Please send us an email to team@amotha.com with your social media handles and let us know what excites you about amotha and why you want to partner.
-
Reach out to us at press@amotha.com